At Jaxx Husky we sometimes do fundraising walks for animal welfare beneficiaries. When we plan these events, we take our responsibility as fundraisers very seriously by implementing several safeguards to ensure accountability and transparency.
Beneficiaries
Our fundraising beneficiaries are always registered non-profit organisations (NPO’s) or non-government organisations (NGOs). In compliance with the South African Fundraising Act of 1978 (click the link to view), we first sign an agreement that authorises us to act on the event beneficiaries behalf.
Bank Account
Fundraising event donations are either paid directly into the beneficiaries bank account or paid into an escrow bank account (where several beneficiaries are involved). When an escrow account is used for donations each beneficiary principle (and/or event steering committee member) becomes a signatory to the account. This ensures that funds cannot be withdrawn without prior approval of all signatories.
Steering Committees
When relevant, a steering committee comprised of nominated event beneficiary representatives and other interested parties is formed. The steering committee provides oversight and assistance on issues such as legal compliance, financial management, route logistics, marketing, and disbursements.
Fundraising Target
Before launching a fundraising event a budget is prepared detailing event cost estimates, which include beneficiary “wish list” items, logistical items (transport, accommodation, F&B, etc), and marketing items (press releases, branding merchandise, etc). These costs are then totalled to determine the fundraising target. As donations towards the event are received, the target is reduced to show funds raised. The value of in-kind sponsorships (if offsetting budgeted items) are manually entered to adjust the target accordingly.
Crowdfunding
Fundraising campaign accounts are sometimes created on third-party provider sites, such as Back a Buddy. These sites rely on a percentage of donations raised to fund their operations, which can either be deducted from each donation received or paid by the donor. All funds received, and service fees incurred, via these crowdfunding platforms are included in a report compiled at the end of the event.
Event Participation
Some fundraising events may include bookings, whereby donors can book online (via this website) to participate in an event. When applicable, the donor can select either day-walk or multi-day walk options. Participation prices generally include vehicle parking, shuttle transport, meals and refreshments, medical evacuation insurance, and overnight accommodation.
Event Reporting
At the end of each fundraising event a reconciliation statement is prepared by the steering committee detailing the total funds raised, funding sources, event costs, beneficiary disbursements, media and social media reach of the event. The report is published on this website and shared with all sponsors and beneficiaries.
Cancellation and Refund Policy
For event participation bookings, we understand that life can be crazily busy and sometimes things come up and you may need to cancel your booking. We want to make this process as easy as possible for you, so please read the following cancellation and refund policy carefully.
Cancellations
If you need to cancel your booking, please contact us as soon as possible. Cancellations can be made by phone, but preferably in writing via SMS or email.
Refunds
The amount of your refund will depend on how far in advance of your departure date you cancel your booking. The following cancellation fees will apply:
For Day Tours:
- More than 24 hours before departure: Full refund.
- 12-24 hours before departure: 50% refund.
- Less than 12 hours before or on the day of departure: No refund.
For Extended-day tours:
- More than 60 days before departure: Full refund.
- 30-60 days before departure: 50% refund.
- Less than 30 days before departure: No refund.
Please note that some suppliers may have their own cancellation policies, which may be stricter than ours. We will always try to get you the best possible refund, but we cannot guarantee that you will receive a full refund in all cases.
Exceptions
The following exceptions to our cancellation and refund policy apply:
Force Majeure: If your booking is cancelled due to force majeure (e.g., war, natural disaster, or government travel ban), you will be entitled to a full refund.
Medical Emergencies: If you are unable to travel due to a medical emergency, you may be entitled to a full or partial refund, depending on the circumstances. Please provide us with documentation from your doctor to support your claim.
How to Request a Refund
To request a refund, please contact us by phone, or preferably in writing via SMS or email. Please include your booking number and the reason for your cancellation. We will process your refund as soon as possible.
Processing Time
Refunds are typically processed within 7-10 business days. However, it may take longer depending on the payment method used and the bank’s processing time.